Date Posted: April 24, 2023
Application Deadline: May 12, 2023
Job Type: Full-Time / Permanent
Job Category:

• Business, Accounting and Marketing
• Information Technology (IT) and Data Analytics

Job Start Date: June 16, 2023
Job Location: Both In office and remote work options available (Charlottetown, PEI, Canada)
Positions Available: 18
Salary: $35,000
Hours Per Week: 37.5

Job Description

Job Description:

• Handle all inbound calls and represent Invesco in a professional manner.
• Establish and build rapport with customers by engaging in conversations that educate them on Invesco products and services.
• Apply internal policies, procedures, external legislation and regulations in accordance with stated guidelines.
• Evaluate research and facilitate the resolution of customer needs or account adjustments in a timely fashion.
• Accept full ownership and accountability for the resolution of customer needs from start to finish.
• Utilize different computer applications to access account information and reference materials.
• Update account specific transactions on customer accounts ensuring completeness and accuracy.
• Maintain a current understanding of required internal information as well as related market or industry news and events.
• Understand broader business issues and proactively seek opportunities to add value to our customers and distribution partners.
• Meet or exceed departmental quality standards and job related performance targets.
• Work closely with other departments and peers to ensure the successful delivery of corporate and operations goals and objectives.
• Successfully complete external and or internal industry related courses as required.

Qualifications

Qualifications:

• Excellent working knowledge of PC applications such as MS word, MS outlook and web-based technology
• A thorough understanding of customer service and contact center dynamics
• Financial service/mutual fund knowledge or experience a definite asset
• Excellent verbal and written communication skills
• Ability to work with minimal supervision
• The ability to handle multiple tasks and demands while maintaining our day to day service commitments to our customers.
• High school diploma or GED required. Post-secondary education an asset.

How to Apply

Submit your application online at: https://invesco.wd1.myworkdayjobs.com/IVZ/job/Charlottetown/Client-Services-Representative--Hybrid-from-Charlottetown-_R-1084

Company Information

Company Name: Invesco

Address: 119 Euston Street

City/Town: Charlottetown

Postal/Zip Code: C1A 1W3

Province/State: PEI

Country: Canada

Website: https://www.invesco.com/corporate/en/home.html

Company Contact

Contact Person: Amanda Ling

Contact Person Job Title: Talent Acquisition Partner (Canada)

Telephone: 902-556-1933

Email: amanda.ling@invesco.com