Solar Client Services Coordinator at Sunly Energy

Job Description

As a Solar Client Services Coordinator you'll be the main point of contact for clients during the design, permitting and procurement stage of their project and will ensure that all required documentation is complete and accurate. This includes answering all client questions, addressing concerns, and ensuring that all paperwork and required timelines are met. You will communicate any issues to the Project Manager. This position requires making a high volume of outbound calls to clients on a daily basis.

Under the supervision of the Project Manager, the duties and responsibilities of the Solar Client Services Coordinator will include, but are not limited to, the following:

• Communicate and follow up with assigned clients during design, engineering and permitting phase of the project;
• Answer all questions related to project timelines, schedules and permitting process;
• Site assessment report reviews including electrical engineering, structural engineering, and solar designs;
• Guide clients in solar design, electrical and structural change orders ensuring proper approvals and compliance processes are followed;
• Facilitates completion of provincial and federal rebate program applications with clients and responsible for provincial pre-approval accuracy;
• Act as the project lead on assigned projects ensuring all stakeholders have relevant information and project schedule is maintained;
• Registering monitoring systems;
• Coordinate installation bookings; and
• Other duties as assigned.

Qualifications

The successful candidate will possess the following qualifications:

• Post-secondary degree/diploma in renewables, energy or related discipline is preferred;
• Criminal record check;
• Proficiency in English is required, bilingualism in French is an asset;
• Access to reliable transportation;
• Strong ability to take initiative;
• Comfortable making phone calls and working with clients in-person and over the phone;
• Excellent customer service skills;
• Organizational skills and attention to detail;
• Ability to multitask, prioritize and work independently as well as collaborate with the team;
• Ability to adapt to changes and pivot as necessary based on business needs;
• Comfortable with technology and software (Google Suite, CRM an asset);
• Previous project coordination experience is an asset; and
• Previous construction experience is an asset.