ISO 9001:2000 Certified

QMS Homepage

Quality Management System - Information for Students

Student Policies, Procedures & Quality Forms

Curriculum Services
(internal website)

Quality Manual

Quality Policy

Statement of Mission & Beliefs

Send feedback to the Quality Office

Click for more information on Holland College and ISO 9001.

Quality Intranet (Holland College internal Quality Website)

Quality Website (Holland College Quality Site - password required)

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OTHER COLLEGE LINKS

Equity & Diversity Committee Homepage

Holland College

ISO 9001:2000 Certified

" Dedicated to excellence in performance, Holland College is committed to providing quality educational opportunities and services that meet or exceed the needs of learners, industry/business and our community."

Holland College Statement of Mission

Since its inception in 1969 Holland College has been committed to providing the best quality programs and services to its clients. With the move to attain ISO 9001 certification in 1998 the College moved to the forefront of Canadian Community Colleges and in 1999 became one of only three Canadian Community Colleges to have achieved this internationally recognized designation.

Quality Management at Holland College

The ISO standard describes a "Quality Management System" as:

"a management system designed to direct and control an organization with regard to quality."

The College's Quality Management System or QMS is guided by the principles and beliefs expressed in College's Board Policy 60-04 ("Quality Policy and Statement of Mission & Beliefs") that has been established by the College's Board of Governors and Management Executive Committee.

The Scope of the College's QMS is:

"The design and delivery of education and training to students including support services."

This means that all aspects of the College's operations, including support services, that directly or indirectly relate to education and training are part of the College's QMS and therefore subject to evaluation and review. The effectiveness of the Quality Management System is monitored through a process of internal auditing, client feedback and the analysis of that feedback and management review. Feedback from staff, who are integral in the application of the various components of the QMS, alert the Quality Coordinator to potential problems and appropriate and timely revisions are made to correct the deficiency. Areas of nonconformance are addressed by raising corrective action requests and areas of potential nonconformance are addressed by initiating a preventive action request.

The College's QMS consists of a Quality Manual, Quality Procedures, Board Policies & Regulations, Administrative Regulations, Operational Procedures, and other supporting documentation.  The QMS documentation is available to staff and students at all College centres via the College's Intranet System. There is also a webpage on the College's main website called Quality Management System - Information for Students. This site provides a link to a short list, by topic, of the Quality Management System documentation that directly impacts students at the College ( QMS Student Documents List.) This site is accessible by anyone with access to the Internet.

The Statement of Mission along with the Quality Policy and yearly Quality Objectives helps establish the College's quality course.

The Holland College Board of Governors has established Policies and Regulations to provide direction and assistance to the College Community.

Administrative Regulations, Operational Guidelines, Operational Procedures and Quality Procedures, approved by College Management, describe day to day College operations.  (For a more detailed explanation of the policy development process at Holland College please click here.)

Holland College's Quality Management System has been registered to ISO 9001 since 1999.  The College's Quality Manual provides a summary of how the College addresses the requirements of ISO 9001.  (Quality Manual) For more information on the College's Quality Management System and ISO 9001 follow the link:  Holland College - ISO 9001 Certified.

Holland College Quality Website (available internally on the College-wide intranet from any College computer connected to the College network) url: quality.hollandc.pe.ca.

Send feedback on any aspect of the College's programs or services to the Quality Office.