Course Listing For Tourism and Travel Coordinator
PEI Occupational Health and Safety
An overview of the Occupational Health and Safety Act of Prince Edward Island. Students examine the legislation, how PEI employees are protected while on the job and the responsibilities of employees and employers.
Course Code: SAFE-1005
In this course, students are introduced to the fundamentals of various software programs and information processing systems used in today's workplace and educational environments. Students develop the skills necessary to understand and efficiently use common workplace productivity tools. The main areas of focus include: operating systems, e-mail and groupware, word processing, spreadsheets, electronic presentation software, and the integration of these technologies.
Course Code: COMP-1000
Course Code: TTM-105
Introduction to Marketing
Marketing is a vital part of every organization. Marketing encompasses concepts, techniques, and activities directed toward the distribution of goods and services to satisfy customer needs. This course will provide the student with an introduction to marketing terminology, concepts, and techniques as they relate to the tourism and hospitality industry.
Course Code: TTM-106
Human Resource Management
Successful completion of this course will equip students with a foundation of basic leadership skills. A special focus is placed on skills which relate to communication, teamwork, management functions, styles of leadership, motivation, staffing, training, delegating, and performance assessments.
Course Code: TTM-107
Introduction to the Travel Industry
This course defines the travel industry today as it spans the globe and provides revenue and employment in almost every nation. Students will be introduced to the basic concept of travel before exploring eight components of tourism. Students will explore the role of the travel agency and its importance to the travelling public. Learners will identify the required certifications, analyze the challenges, and research future trends of the evolving travel industry.
Course Code: TTM-117
Destinations: Part I
This course approaches geography from a travel industry perspective. Canada, the United States, and Mexico will be studied to help students match clients to destinations and services. Students will have the opportunity to explore relevant facts about these destinations and related client preferences. Focus will be placed on both information on locations in the western hemisphere as well as highlighting important principles of geography and their relation to principles of selling.
Course Code: TTM-121
Destinations: Part II
This course approaches geography from a travel industry perspective. The Caribbean, Bermuda, the Bahamas, Central America, and South America will be studied to help students match clients to destinations and services. Students will have the opportunity to explore relevant facts about these destinations and related client preferences. Focus will be placed on both information on locations in the western hemisphere as well as highlighting important principles of geography and their relation to principles of selling.
Course Code: TTM-123
Tourism Sales and Service
This course will help students explore effective sales approaches for use in the tourism sales field. Emphasis will be placed on building relationships, friendly attitudes, communication skills, exceeding expectations, handling complaints, selling styles, and measuring customer satisfaction. Students will have the opportunity to link everyday experiences to unfamiliar sales and service situations. Additionally, students will participate in a globally recognized customer service certification series.
Course Code: TTM-125
This course introduces students to eight sectors of the tourism industry with emphasis on the travel trade sector. Students will acquire basic information about tour guiding and tour directing while being exposed to the industry by participating in a motorcoach tour and walking tour.
Course Code: TTM-128
This course introduces students to the components of transportation in today's travel industry. Students will study and learn about the different modes of travel including rail, bus, car, and water transportation both nationally and internationally. Additionally, students will examine the development, explain the terminology, utilize the resources, and identify the reservation systems for a variety of these transportation options.
Course Code: TTM-134
Leisure travel is defined as travel for pleasure, which includes products and services such as packaged tours, motorcoach holidays, independent accommodations, and travel insurance. This course will provide students with information on the many products marketed to the Canadian traveler. Students will become familiar with pricing and costing accessible through various resource methods. Students can expect to interpret brochures, search the Internet, calculate prices, and arrange reservations. Students will also apply knowledge of various types of travel insurance to provide appropriate coverage required by law and correctly price premiums in various scenarios. Finally, students will be challenged to effectively match the motivations, needs, and expectations of the client to the right product.
Course Code: TTM-136
Introduction to Event Coordination
This course is designed to take students through the event planning process. It provides tools and strategies to effectively organize, implement, and monitor all the products, services, and service providers that will bring an event to life.
Course Code: TTM-137
Dining Room and Banquet Operations
This course will allow students to develop an awareness of the impact of food and beverage operations in the tourism industry. Services which specifically relate to catering and dining room operations will be examined and the controls and reports required to assist in proper planning will be reviewed. Students will develop an awareness of the psychology of service while investigating personnel requirements, types of service, and service equipment. Students will also examine the safety and sanitation issues facing a food and beverage operation and complete a certification in Responsible Beverage Service. Students will also be exposed to the various forms used in catering to plan and organize daily functions and events.
Course Code: TTM-138
Introduction to Tourism and Hospitality
Explore the evolution of the tourism industry in Canada and the variety of career opportunities available today. Learn the sectors of the tourism and hospitality industry and discover how they interact and contribute to economic growth. Examine the partnerships between the public and private sectors and their impact on the industry.
Course Code: TTM-139
This course will introduce students to the purpose of accounting, the various forms of business organization, and the financial statement formats for each. Emphasis will be placed on analyzing business transactions by identifying the various types of accounts affected and the rules of debit and credit regarding these accounts. Students will develop their skills by working through the accounting cycle steps from analyzing business transactions, journalizing, posting, and completing month-end and year-end activities with the accounting records of a business.
Course Code: TTM-141
This area of study will provide students the opportunity to participate in workplace hazardous materials, first aid, and basic rescuer (CPR) certification training. The course also supports students in creating a professional career portfolio. These areas have been recognized by industry as being relevant and essential for the professional tourism environment.
Course Code: TTM-145
Internship is one of the practical, industry based educational components of the Tourism and Travel Management program where students are required to complete a 500 hour work term in their field of study. Internship provides students with the opportunity to put into practice what they have learned, to acquire new skills, and to gain first hand experience in the tourism and travel industry. Internship is a partnership between the employer, the student, and the Holland College Tourism and Culinary Centre where all parties derive benefits.
Course Code: TTM-200
Entrepreneurship education is the process of providing individuals with the concepts and skills to recognize opportunities that others have overlooked, and to have the insight and self-esteem to act where others have hesitated. This course includes instruction in opportunity recognition, obtaining resources, and initiating a business venture. It also provides instruction in business management processes such as business planning, capital development, marketing, and financial analysis. Students will have the opportunity to summarize much of what they have learned by researching and completing a business plan for a specific enterprise.
Course Code: TTM-201
Introduction to Advertising - Visual Communications
This course provides an introduction to the business of advertising and design. Areas of study will include examining the roles of the client and the advertising agency in the creative planning process. Students will develop a client brief for the agency and explore research techniques for evaluating the creative strategy provided by the agency. In the role of the advertising agency, students will experience how to provide the creative strategy and execution to respond to the client brief. Additionally, students will be provided with the tools to develop, design, and produce advertising. This will include the analysis and critique of essential elements of print advertising.
Course Code: TTM-202
Computerized Financial Accounting
This course will provide students with the skills necessary to develop competency using accounting software. Students will be introduced to the basic features of a computer software package and will be given the opportunity to gain hands-on bookkeeping experience through practical assignments. Highlighted in this course will be the types of information that must be tracked in a business, how to enter that information, and how to track it through the program.
Course Code: TTM-203
Introduction to Law
This course is an introduction to Canadian law as it applies to the tourism and hospitality industry. Students will develop an understanding of the legal concepts and principles that govern personal and commercial relationships, and will learn how our lives are intimately influenced by the law. This course will also enhance the student's ability to anticipate and avoid many common legal problems before they arise.
Course Code: TTM-205
This course will provide students with the necessary skills to develop competency in the basics of managerial accounting. This course will begin with a financial accounting review and add additional exposure to compiling financial statements. Emphasis will be placed on analyzing and interpreting financial statements. Students will develop their managerial skills using ratio analysis on the statements they compile. Instruction will also be included in the areas of internal control, budgeting, and payroll.
Course Code: TTM-207
Educational Study Tour
The focus of this course is to offer students valuable "hands on experience" based on material studied within the Travel and Tourism Management program. Students will conduct an in-depth study of the chosen destination or event and prepare the required travel components for the trip. Participation in tourism inspections, event operations, and visits to attractions are important elements for students to experience so a realistic picture of the components and opportunities of the tourism or events industry.
Course Code: TTM-210
In this course, students will be introduced to the aviation industry from its early development to its modern day challenges with a focus on ticketing procedures for North American air travel. This course will cover different types of airlines, airports, and associations, as well as the concept of accessibility. Students will develop the basic skills of ticketing within North American and International routes while examining normal and restricted airfare structures and pricing. International time zones and appropriate international documents for these destinations will also be covered. Finally, students will process tickets, accounting information and all related traffic documentation.
Course Code: TTM-214
This course provides an introduction to the profession of Heritage Interpreter. Students will experience what interpretation is, what an interpreter does, and how interpretation works. Learners will be lead through the stages of developing an interpretive program and have a chance to practice while developing their own program. Upon completion of this course, students will be prepared to work in cultural, natural or heritage sites.
Course Code: TTM-219
The standard ways of conducting business in the travel industry are increasingly challenged by well-educated and well-travelled clientele. This "hands-on" course will provide an in-depth study of the actual working environment within a travel office setting. Key roles in selling, providing customer service, and applying organizational skills will be emphasized and practiced throughout the course. Students will be presented with various office procedures and selling situations and have the opportunity to integrate related skills. Upon completion of this course, students will have developed competence in dealing with colleagues, clients, and travel suppliers in a professional manner.
Course Code: TTM-234
Destinations: Part III
This course approaches geography from a travel industry perspective. European and African destinations will be studied to help students match clients to destinations and services. Students will have the opportunity to explore relevant facts about these destinations and related client preferences. Focus will be placed on both information on locations in the western hemisphere as well as highlighting important principles of geography and their relation to principles of selling.
Course Code: TTM-237
Destinations: Part IV
This course approaches geography from a travel industry perspective. Asian and Pacific destinations will be studied to help students match clients to destinations and services. Students will have the opportunity to explore relevant facts about these destinations and related client preferences. Focus will be placed on both information on locations in the western hemisphere as well as highlighting important principles of geography and their relation to principles of selling.
Course Code: TTM-238
In this course, students will be introduced to the basic concepts of electronic bookings in the travel industry. The goal is to provide students with practical knowledge and skills required to perform computerized reservations duties required in traditional travel industry positions. This reservation system course will outline applications used to book many the tourism components including transportation, tour operations, airlines, hotel, and car rentals. Students will develop the necessary skills to interpret travel documents, determine appropriate airfares and analyze rules. Students will have the opportunity to perform reservations procedures, create passenger records, and access hotel, car and other information used in the daily operation of a travel agency.
Course Code: TTM-239
Tour Planning and Implementation
This course focuses on the planning and implementation of the most common vacation arrangement, a tour. Through theory and hands-on participation, students will experience the wide variety of elements involved in the idea conception, development, design, execution and evaluation of an international trip. Students will learn how to set travel objectives, outline negotiations and bookings, and complete budget proposals for an educational study trip. Students can expect to undertake destination research, package preparation, and brochure creation.
Course Code: TTM-241
In order to live and work more effectively in today's multicultural world, it is essential to develop an awareness and appreciation of what is different and to learn about the beliefs and conceptions, historical backgrounds, habits, and traits of other cultures. This course will consist of a series of keynote lectures by guest speakers with various cultural backgrounds who will share elements of their cultural identity with students. These sessions will be complemented with a number of reflective activities, which will help promote sensitivity towards diversity, avoid misunderstandings that may lead to conflict, and allow for more fluent global interaction.
Course Code: TTM-242